Gorman Gdh
map-marker New Port Richey, Florida

For international calls service

No answer today for my question
View full review
Reason of review:
Poor customer service
Anonymous
map-marker Miami, Florida

NO WAY TO REACH SUPRA TELECOM BY PHONE

I have been trying to reach Supra Telecom the entire afternoon. There was a huge mistake occurred with AT & T and they simply advised that it has nothing to do with them. One of our company's phone line just went disappeared for no reason. AT & T said t should be whoever called Supra Telecom to be responsible for as someone has called Supra Telecom to cancel the phone line, so I need to call Supra Telecom and find out who called and cancelled the service. As it hurts our company's business, I have been eager to find out what is going on as I am 1000 percent sure that no one from our company has called Supra Telecom. I am the only one who knows the company's code to be able to talk to AT & T over the phone. AT & T simply advised it was Supra Telecom to be in charge of the disappeared phone line now. I am always the one to contact AT & T. Until we found out the problem today, it is the very first time for us to know Supra Telecom. We never heard this company before. Since AT & T claimed that they did not make any mistake and requested me to talk to Supra Telecom by myself, they refused to give me Supra Telecom's contact number when I asked for it and tried to verify everything by myself. You have no idea how frustrating it was for me. I then googled on the internet and got a few different numbers for Supra Telecom. Either those numbers are no longer in use or busy and simply disconnected me. I have no way to reach them at all. I even called 411 to ask for their numbers and again they are no good for me to call or I simply just got disconnected. I am in business, so I do not understand how people can treat their customers(existing and potential ones) this way. My problems are still here without any solution because I do not even have any idea how it happened in the first place while there is no way for me to reach this company and find out what has been going on. My company is absolutely a victim in this incident while AT & T is so irresponsible and refused to provide any assistance. It is simply unbelievable for me! United States cannot compete with those foreign manufacturers as our cost is much higher than overseas competitors, so people here suffer from unemployment so much. All we have here is at least people can focus on service quality and provide customers the best service, which I definitely have not seen from above mentioned two companies. I am simply disappointed!!!!!
View full review
1 comment
Guest

Why didn't you just change to AT&T right then and there.....tell them it was an emergency.

Anonymous

BAD EMPLOYER!!!!!

Did not care about the employees in Illinois, especially when they took our jobs away from us. Thanks Kay Ramos and Costa Rica! You know everyone loves when you can't even understand what they are saying when you call them with a problem. All we ever heard was how bad of a job we were doing and even had to train the Costa Rica people whom took our jobs and there was nothing we could do about it. I feel sorry for all the people whom were ripped off by the evil people. Especially all of my co-workers whom lost there jobs!!!
View full review
Loss:
$3000
Anonymous
map-marker Mount Laurel, New Jersey

Supra Telecom

I had a phone service from Supra Telecom, when I canceled my account; Supra said that I didn't debt any amount. Now It result that it appear negatively in my credit report that I debt a month. I need know that I must do. My telephone number was 305-383-**** or 305-383-****. Also, I need know where I can send the pay or any information you can send by email. My address is 8708 SW 154 Circle Place, Miami, FL 33193. My telefono number is 786-226-****. Thanks. Sincerely, Victor Herrera victor.herrera001@***.net
View full review
Loss:
$35
1 comment
Guest

I had supra telecom years ago. When I moved, before I moved I canceled the service and paid the bill.

6 years later, I pull my credit report and it appears as a negative collection.

Are you serious!! If anything they owe me!!

Steffani Swd
map-marker Hollywood, Florida

Horrible customer service plus dishonesty

I transferred my telephone service to Supra Telecom and my experience was a nightmare in itself when I had to speak with their customer service reps. Noone spoke English and there was utter confusion when you need to reticy a bill or service matter. I finally called them and asked to disconnect my service, before the next month's bill became due.They promised to cut my service within 5 business days only to realize they cut off the same day I called. I was billed for the whole month without service and no matter how many letters and phone calls I could not resolve this matter, on top of that they placed my name with the credit bureaus. I am presently disputing this with the Bureaus..This is still haunting me...
View full review
Anonymous
map-marker Reston, Virginia

Supra Telecom

I have always paid my Supra Telecom bills on time. They reported me to the credit bureau, saying I owed them $30.00 EVEN, for no reason. I never owed it or received a bill from them after switching to ATT. I lived in my home for over 10 years. This is just NOT RIGHT!! I would have never found out about this if I hadn't pulled my credit report. I've had excellent credit up until they report this false fee. It makes no sense. I can't believe a company would do this and get away with it. I have never been late on a bill....EVER!!!
View full review
3 comments
Guest

En Sep 06.2007 yo trate de conctar el servicio de Telecom pero no fue posible instalarlo porque yo vivia rentando un cuarto en una casa privada y segun la persona que dijo que no habian linea para hacer la coneccion a mi entender yo no tenia que pagar nada porque el servicio no fue conectado me enviaron despues un bill de #81.00 dolares yo quiero pagarlo porque me refirieron al credi bureau y me esta afectando mi credito. La # esF122 mi telefono es 561-502-**** me pueden llamar a cualquier hora Gracias Maria Santiago

Guest

same thing happened to me...they reported me to the credit bureau after sending a bill (that I never received) to the collection agency...this was AFTER I cancelled my service.

Guest

Same thing happened to me. They reported to all three credit companies that I had not paid a $57.50 bill.

I canceled them two months before the supposed non-payment. Never received a late/non-payment notice from them nor from the collection company to which they assigned it. Only knew about it after checking my credit report.

Sent letter and proof of payment for last bill to collection company and it was immediately deleted from my reports. Sounds like they were playing "payback" to people who canceled their service or were trying to scam more money out of people who they thought would pay instead of fight them.

View more comments (2)
Nidhi Arz
map-marker Miami, Florida

Supra used service 2 days billed me for 30

I transferred my phone service from Supra to Comcast after Supra increasing my tri-county calls from free to 15c per call, after more than 8 years being their customer. I work in a different county 5 miles from my house, so I call everyday both ways.

The month I transferred, I used their services for 3 days, they billed me for an entire month.

I contacted them, and they flat out told me, they do not prorate. Now Im stuck with two payments to two different companies for 1 telephone service.

I was never told this was their policy.

I Do Not Recommend Supra to anyone. I have had problems with them since the beginning, but figured I had to put up with it, if I wanted to save some money......Not anymore; their fees are as high as the most expensive phone company, and their customer service stinks. One time they debited my checking account twice + a payment I had made with my credit card. It took me months and a call to the Florida Public Service Commission to get my money back...

Beware. Dont Use Supra Telecom. It is not worth the hassle.

View full review
Loss:
$57
3 comments
Guest

I would NEVER recommend Supra telecom to anyone. This company charged me for services after I had switched to AT&T. I went through *** trying to get them to drop the charge, which they did not, then sent me to collections.

I discovered it while running my credit report two years ago. I disputed the claim, got it removed, only to find it back on one month ago. So, I filed another dispute, and finally got it removed again. Hopefully, this time for good.

I hate Supra telecom!

Guest

My complaint is very much as sydskol being that supratelecom charged me for a whole months service after I had moved from one house to the next and cancelled their services being that I had bought a magicjack which was the best deal I or anyone else can ever do for phone service, anyway they send me for collection for refusing to pay for services I did not use and their suppose to be customer service department told me there was nothing they can do unless I pay the bill. That line must work for some people "yeah you go ahead and pay us and we will give your money back if you win the dispute" and who arbitrates the dispute? supratelecom.

Guest

I have to agree that SupraTelecom is really the absolute worst. I also transferred my phone (to AT&T) because SupraTelecom raised their rates to be more expensive than AT&T.

I made sure to have the transfer done before the end of my billing period to Supra. I assumed everything was finished and complete.

Two months later, I get a bill from a collections company that Supra uses, not only with a charge for the month after I terminated SupraTelecom service, but I was also charged a late fee! Supra contended that service was disconnected on the 22nd, but since my billing cycle is through the 20th, they charge for the full month, even though 2 days was used!!!

Other phone companies prorate, but not Supra. BUT here is the clincher: My service was actually terminated with Supra on the 19th of the month, not the 22nd. I had to submit documented proof from AT&T that showed that AT&T started my service on the 19th. (AT&T explained that there is no way two phone company can have access to a phone line at the same time.) Even with the proof, the collections company couldn’t do anything; it had to go back to Supra.

Eventually the charges were reversed, but not after additional hassle because initially they weren’t going to reverse the late fee.

It is my belief that Supra was well aware of what they did, and intentionally added on the two days in order to get the additional full month of phone service charge. I plan to write to the FCC.

In the meantime, please beware!! Better yet, DON”T USE SUPRATELECOM!

View more comments (2)
jsilling
map-marker Sunrise, Florida

Supra Scam – Supra Telecom

We had Supra for over 6 years, then about 2 months ago a thunderstorm rolled through and we had a lighting strike near our house, down went our 2 Supra phone lines, dead air. Ok “let’s call Supra and report it”, hold on it’s Saturday morning and their offices are closed until Monday, so no phone service until we can get through on Monday. Finally get through Monday morning, explain what happened and they say they have to dispatch to check inside wiring. Inside wiring? We didn’t get struck by lighting; the bolt that knocked the phone lines out was about ½ mile away. They won’t do a thing until they check inside wiring, so I say OK but please open a trouble ticket with ATT since they own the cabling to the house. After 30 plus years in telecommunications I know that the interface card in the local slickhut needs to be reset. Low and behold, about 8pm the phone start working and the next day no one from Supra shows up. So what happens? A week later another thunder storm and another lighting strike in the area and once again phones are dead! A call to Supra and I bet you can guess what the *** at Supra said; “we need to have someone check your wiring”, no explaining about the prior incident mattered, they had to dispatch. OK I said but please open a ticket with ATT. Phone lines start working the next morning and no one from Supra shows up. Now get this, the following week another storm/lighting and phone lines are dead again. Yep call Supra and the same BS, no matter what I said they have to dispatch, the next day phone lines are working, but someone from Supra shows up later in the day. Guess what? He checks the inside wiring and everything is fine. Well no Sh*#* the phones started working several hours earlier! A week goes by and again, lighting and phones are dead, call to Supra and it starts all over again, no matter what I say, no matter that one of their contracted technicians showed up at our house and found no wiring problems the week before, no matter that this is the 4th time the phone lines are dead after a lighting strike in the area, they have to dispatch to check the wiring. Are you freaking kidding me? So the next morning the phones are working again and the same Supra contracted technician shows up, I walk out to his van and he looks at me and says “I was here last week there is nothing wrong with your wiring”. Imagine that? At this point we are done with Supra, I give up, we switch to Comcast VoIP phone service, Comcast calls Supra to port our phone numbers, and we start using Comcast. End of story???? Not a chance! What shows up a few weeks later? A bill from Supra for the next month of service and an additional charge of $95.00 for the Technician to come to the house and “Find no troubles” with our inside wiring. So I call Supra get transferred from person to person until the finial person tells me pay the $188.95 or we will send you to a collection agency. It doesn’t matter that Comcast called Supra to port our existing phone number over to Comcast a week before the start of the new monthly billing cycle, it doesn’t matter that they dispatched a technician 2 times to check inside wiring and he found nothing wrong, nor does it matter that the second time he didn’t even get out of his van. Pay up or you’re going to a collection agency. I hope someone from Supra reads this because this is for you “Send me to a *** ing collections agency and I will see you in court! I have also discovered that I am not the only person to have this problem; a neighbor had the same problem after switching to Comcast from Supra but gave in and paid for a month of service that Supra billed for even after they had switched service. Now to me, this sounds like a great opportunity for a good lawyer to file a class action law suit against Supra Telecom! I bet there are hundreds of people who have been scammed by Supra and have given in and paid instead of fighting!
View full review
2 comments
Guest

Sorry there was a glitch and I could not put my own name. It would not let me put my name so I had to write under yours.

This happens every once in a while on pissedconsumer. I don't think this is a scam. I ask how old are you? If the phone lines are down after a thunderstorm than you have to just wait and be patient till they are up and running again.

If your parents have seperate phone and internet connection than instead of throwing a temper tantrum you can contact your friends online and discuss how to do the homework assigned to you? If not you can wait a few days.

I know not seeing your fellow fourth grade friends for a weekend is rough but well they can't control where lightning strikes, and they can't control when the phones will be up and running. Just wait patiently and you can talk to your little friends again.

jsilling

Is this really a scam?

View more comments (1)
Anonymous
map-marker Miami, Florida

Supratelecom cancellation notice

I never was late, sent my payment early and for whatever reason they didn't get it on time. This was during the holiday week (busiest time for mail). They instead of calling me or writing asking for payment have the audacity to send me a cancellation notice within a few days if not paid. Another incident, I use dial-up service and if your connection isn't local and I don't mean just area code, actually within same city they charged an additional $9.90 per month. Local used to be for Supratelecom with no additional charge approx. 100 mile radius. They may be a little less expensive than others but they treat customers as if we need them. They received my payment and now I'm cancelling them.
View full review
1 comment
Guest

This same issue happened with me. I make all my payments online and on time, they've sent me the same notice every month for the past two months and now finance charges. Im getting rid of these ***!!!!

Diana Q Tql
map-marker Miami, Florida

Horrific Customer Service

after waiting 10 minutes for a rep to help me, I finally got to speak to someone that clearly didn't feel like helping anyone. He spoke over me complete with attitude didn't give me a chance to explain. He had answers to my questions before I asked them. Then, after I became defensive as a result of his crass attitude....I attempted to calm him down.....I continued to speak for the next few seconds only to realize that he hung up on me. I tried to call back on 9 consecutive tries each time getting to the "a customer service rep will be right with you" prompt and then getting disconnected. I tried calling on the spanish line ...once I got to the "a customer service rep will be right with you" prompt ...it switched over to the "office is closed. please call back between 8a and 8p".IT WAS 6:53PM!!!! I felt my pressure rising and decided to try the next day for fear of popping a blood vessel in my neck. I want out! I'm switching to Atlantic Broadband!
View full review
1 comment
Guest

Switch company, they are going out of bussinees. call and try to get new service.They are no taking new customers.

becko
map-marker Miami, Florida

Sobre cargos

se pago una cuenta de 64.29 , mando un pago via internet por la cta. de 29.72 que corresponderia al mes de octubre, 3 dias atras recibimos otra cuenta por los servicios de 10/08/2008-al 11/02/2008.cuando ya se realizo ese pago, alguien podria explicarme esto, ya que supra no cuenta *** un correo electronico donde uno pueda expresar sus quejas numero de cuenta F843556 Belgico Valderrama 3480 sw, 27 st. Miami, Fl. 33133 a quien se puede llamar para esta cuenta ya que nadie trabaja los sabados thanks,graciasy buenos dias y dias 33133
View full review
Loss:
$29
1 comment
Guest

HOLA, HACE MESES QUIERO CONTACTARLOS PERO NO HAY MANERA , QUIERO OBTENER UN SERVICIO TELEFONICO *** USTEDES (SUPRATELECOM) ESTOY DESEPCIONADA DE EASY TELEPHONE QUE ES DE LO MALO LO PEOR EN SERVICIO AL CLIENTE Y EN TRATO TENGO MUCHO TIEMPO DE TENER UNA CUENTA *** ELLOS Y NUNCA RESUELVEN PROBLEMAS SOLO DAN MAS POR FAVOR COMUNIQUENSE guissellechinchilla@***.com

Anonymous
map-marker Pompano Beach, Florida

Horrible customer service - Supra Telecom

Their reps are rude (after having you on the phone for over 30 mins) & doesnt explain charges to you until you are billed & you have no choice but to pay them!! Please be aware that if a tech comes out to fix their issue, it will cost you. Getting thru to them to speak with a 'live' person is also very difficult........ they are a bunch of ***! Trying to contact their Coporate office is also another headace, all this company gives you is the run-around. Switch to AT&T ...... better service & no hidden fees!!! Also their plans are less $$.
View full review
Loss:
$100
1 comment
Guest

The reason why Supra has horrible customer service is that they run their office like a sweat shop. Imagine being a rep working full time and having a supervisor telling you all breaks are suspended. Also if a supervisor actually gives you a credit on your bill that supervisor will be fired

Anonymous
map-marker Miami, Florida

6 days, no phone service Supra Telecom

phone service out since Friday evening, March 7th, 2008. Unable to reach them on the weekend, only a voice mail. called again on Monday, got representative in Costa Rica, who had a very thick accent. He did give me a "ticket number" and said I would be contacted by the technician within 24 hours. Did not hear from them for three days. Called again on Wednesday March 12th. Was on the phone (cell) for 1 hour trying to get through to their emergency service. I was told by the representative that I would hear from their technician within 2 hours. It is now March 13th, at approximately 8:50 a.m. No call back, still no phone. 6 Days!!!!
View full review
1 comment
Guest

obviously if you didn't hear from them after 24 hrs I think you should have called their repair dept and spoke with a supervisor. plus if you dont like the service they are giving you then you should consider switching companies.

Evah Ogj
map-marker Plano, Texas

Customer service

I knew the former CEO of Supra, Ken Meister, the saying goes that the "head" dictates what the body will do, and this is an example of pompous, money-grabbing , greedy head of an organization going for the money while they know that you, the customer, need telephone service and trying to take advantage of a live customer. If i didn't know better you might say that the organization is living up to it's Boss's reputation for being a cold-hearted son-of a-b---h, in that he does not care about anyone except himself when it coems to service. He is out for all he can get and tries to line his own bed with feathers from other people's nest.
View full review
5 comments
Steffani Swd

Supa Telcom customer service is a bunch of spanish speaking reps. that don't understand English and gives you a headache each time you have to communicate with them.

They billed me for service that was disconnected and when I disputed they put my name on the credit bureaus. Bunch of crooks if I may say so..

Guest

pls people if u can switch over your service as soon as possible to another company, supra is closing they already closed down their sales department trust me supra is going nowhere, they are planing to increase charges also for the custmoers left in the company. :(

Guest

Just recently signed up & is about to switch.......... management + customer service stinks!!!

Guest

I am a current customer of supratelecom....and the service stinks the phone reps dont know jack *** aobut wot they are susposed to be selling and they are rude,....i should say i am soon to be a former customer ive had it withsupra and its half *** customer service.....if you really wanna call it customer service

Guest

He is a former boss for a reason. Supra is now run by Cleartel Communications

View more comments (4)

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article