We had Supra for over 6 years, then about 2 months ago a thunderstorm rolled through and we had a lighting strike near our house, down went our 2 Supra phone lines, dead air. Ok “let’s call Supra and report it”, hold on it’s Saturday morning and their offices are closed until Monday, so no phone service until we can get through on Monday. Finally get through Monday morning, explain what happened and they say they have to dispatch to check inside wiring. Inside wiring? We didn’t get struck by lighting; the bolt that knocked the phone lines out was about ½ mile away. They won’t do a thing until they check inside wiring, so I say OK but please open a trouble ticket with ATT since they own the cabling to the house. After 30 plus years in telecommunications I know that the interface card in the local slickhut needs to be reset. Low and behold, about 8pm the phone start working and the next day no one from Supra shows up. So what happens? A week later another thunder storm and another lighting strike in the area and once again phones are dead! A call to Supra and I bet you can guess what the *** at Supra said; “we need to have someone check your wiring”, no explaining about the prior incident mattered, they had to dispatch. OK I said but please open a ticket with ATT. Phone lines start working the next morning and no one from Supra shows up. Now get this, the following week another storm/lighting and phone lines are dead again. Yep call Supra and the same BS, no matter what I said they have to dispatch, the next day phone lines are working, but someone from Supra shows up later in the day. Guess what? He checks the inside wiring and everything is fine. Well no Sh*#* the phones started working several hours earlier! A week goes by and again, lighting and phones are dead, call to Supra and it starts all over again, no matter what I say, no matter that one of their contracted technicians showed up at our house and found no wiring problems the week before, no matter that this is the 4th time the phone lines are dead after a lighting strike in the area, they have to dispatch to check the wiring. Are you freaking kidding me? So the next morning the phones are working again and the same Supra contracted technician shows up, I walk out to his van and he looks at me and says “I was here last week there is nothing wrong with your wiring”. Imagine that? At this point we are done with Supra, I give up, we switch to Comcast VoIP phone service, Comcast calls Supra to port our phone numbers, and we start using Comcast. End of story???? Not a chance! What shows up a few weeks later? A bill from Supra for the next month of service and an additional charge of $95.00 for the Technician to come to the house and “Find no troubles” with our inside wiring. So I call Supra get transferred from person to person until the finial person tells me pay the $188.95 or we will send you to a collection agency. It doesn’t matter that Comcast called Supra to port our existing phone number over to Comcast a week before the start of the new monthly billing cycle, it doesn’t matter that they dispatched a technician 2 times to check inside wiring and he found nothing wrong, nor does it matter that the second time he didn’t even get out of his van. Pay up or you’re going to a collection agency. I hope someone from Supra reads this because this is for you “Send me to a *** ing collections agency and I will see you in court! I have also discovered that I am not the only person to have this problem; a neighbor had the same problem after switching to Comcast from Supra but gave in and paid for a month of service that Supra billed for even after they had switched service. Now to me, this sounds like a great opportunity for a good lawyer to file a class action law suit against Supra Telecom! I bet there are hundreds of people who have been scammed by Supra and have given in and paid instead of fighting!
Why didn't you just change to AT&T right then and there.....tell them it was an emergency.